Thank you for shopping with Verzacase. We want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your options.
1. Returns Eligibility
1.1. We accept returns for items purchased directly from Verzacase within 30 days from the date of purchase.
1.2. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Initiating a Return
2.1. To initiate a return, please contact our customer service team at Kaitlyn.zee@pepperdine.edu within the 30-day return period.
2.2. Provide your order number, the name of the item you wish to return, and the reason for the return.
2.3. Our customer service team will guide you through the return process and provide you with a return authorization if your request is eligible.
3. Return Shipping
3.1. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
3.2. We recommend using a trackable shipping service to ensure the safe return of your item.
4. Refund Process
4.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4.2. If approved, the refund will be processed to your original method of payment within [insert number] business days.
5. Exchanges
5.1. If you received a defective or damaged item, we will replace it at no additional cost. Please contact us immediately to arrange for an exchange.
6. Contact Us
6.1. If you have any questions or concerns about our return policy, please contact us at Kaitlyn.zee@pepperdine.edu.